FAQ

Yes! No previous programming experience is needed. Both the imagiLabs application and the imagiCharm have a low barrier to entry and provide endless opportunities and challenges – meaning they can be enjoyed by everyone.
No, you will need to use the imagiLabs application. The application works on mobile phones and tablets that run on the iOS or Android platform. The application is not compatible with Windows, Chrome or Kindle.
We are focused on inspiring and teaching programming to girls between the ages of 9 and 15. However, both the imagiLabs application and the imagiCharm have a low barrier to entry and provide endless opportunities and challenges – meaning they can be enjoyed by everyone.
Our mission is to empower and inspire girls to become interested in technology, a field that women currently represent only 18% of. We are not here to create a product limited to girls, we are here to expand tech to include more girls.
We love involving our community in everything we do! If you are looking to join our team, you can check our job openings on the Careers (https://imagilabs.com/pages/careers) page. If you have an idea for a collaboration or want to work with us for a school project, we would love to hear from you! In either case, please reach out to us at sayhi@imagilabs.com!
The imagiLabs app and the imagiCharm teach introductory computer science concepts and the Python programming language in a fun, tangible and visual way. You will learn how to create different shapes, animations and games in the 8x8 pixel world while learning about fundamental concepts such as variables, control structures, functions, objects and much more! And the best part is that you will be learning together with old and new friends that you will meet in the imagiLabs community!
We accept: Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay, PayPal
Follow the steps in the checkout process. You will need to specify your personal and payment details in the section "Payment".
Discount codes can be used in the space provided on the checkout page. After you’ve entered in the discount code, click "Apply".
If the discount is valid, it will be displayed in the payment summary.
If you received the wrong product, faulty or damaged item, please email support@imagilabs.com within 14 days of the order date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more information visit: https://imagilabs.com/pages/refund-policy!
Once your return has been received by us, we'll email you to let you know that your refund has been issued. If haven't received confirmation email, please email us at support@imagilabs.com
It can take up to 30 days for us to receive and process your return. It may take an additional 3-5 business days to fully process your return and issue your refund.
The imagiCharm is a wearable accessory that can be attached to backpacks, bags or used as a keychain. Its RGB LED screen can be programmed to light up to create patterns, shapes, and animations. The imagiCharm is programmed from the imagiLabs mobile application through Bluetooth. It is an educational device that teaches programming in a tangible and visual way.
Perfect for girls aged 9 years and up, the imagiCharm has a low barrier to entry and provides endless opportunities and challenges – meaning it can be enjoyed by everyone.
Check out our Get Started page for a step-by-step guide on how to get started.
The imagiCharm uses BLE (Bluetooth Low Energy) to communicate with your smartphone or tablet. The designs and animations that you program in the imagiLabs app can be uploaded and displayed on the imagiCharm using its RGB LED matrix.
iOS
iOS devices must have OS version 13.0 or higher. In other words, you must have one of the following compatible devices:
iPhone 6s+
iPad Pro+
iPad Air+
iPad 5th generation+
iPad mini 2+

You can find a full list of compatible iPhone and iPad devices here [https://www.apple.com/lae/ios/ios-13/] and read more about how to identify your iPhone or iPad model.
Android
For Android devices only an application with limited functionality is available at the moment. Please contact our team if you have any questions: support@imagilabs.com.
The imagiCharm can be programmed from the imagiLabs app. The imagiLabs app includes interactive tutorials that start from zero as well as a community to share the learning journey with! The tutorials teach introductory computer science concepts and Python programming in a fun, visual and tangible way. The in-app community is there to answer questions and help you out along your journey!
To connect to your imagiCharm, first you need to make sure that Bluetooth is turned on. Location services also need to be turned on for the Bluetooth to work.
Then, in the imagiLabs app, go to the Connect section and tap on the name of your imagiCharm in the table. The name of the imagiCharm is its color and the number that it displays after you turn it on.
When you connected successfully you should see a check-mark next to the name of the imagiCharm and the LED matrix on the imagiCharm will display a Bluetooth sign.
If you are encountering any problems make sure that: - the imagiCharm is charged - the imagiCharm is not connected to another device (phone or tablet)
After successfully debugging your code, tap the "Upload" button. If you were not connected to an imagiCharm, you will be asked to connect to one in this step. Once your project is uploaded, you should see a "Successfully uploaded" message on the screen and your project should appear on the imagiCharm's LED matrix.
For animations with many frames, the upload can take up to 30 seconds.
If you are encountering issues, try restarting your imagiCharm. You can also try restarting the app but make sure to save your project beforehand so you don't lose your work!
To start off, make sure your imagiCharm is charged. Insert the micro USB cable into the imagiCharm’s charging port. While the device is charging, the indicator LED will glow orange. Next, restart your imagiCharm by long pressing the on/off button.
If you are still experiencing problems after these steps, contact us at support@imagilabs.com for further assistance.
The box contains the imagiCharm, string, bead, micro USB charging cable and instructions (inside the lid).
Currently, the imagiCharm is available only in standard white color. New and exciting covers are in development!
Insert the string ends into the soft silicone channels, making a loop around the imagiCharm. Pay attention to the orientation of the imagiCharm: the pushbutton should be located at the bottom half. Insert the string ends into the bead one by one. Tighten the string by sliding the bead towards the imagiCharm. And voilà, you are ready to attach the imagiCharm to your favorite backpack or jacket and wear it around town!
Clean the surface of the imagiCharm with a soft, damp cloth. Do not use any solvents, chemicals or cleaning solutions containing alcohol, ammonia or abrasives.
The same button is used for turning on and off. Short press to turn on and long press to turn off.
Insert the micro USB cable into the imagiCharm’s charging port. If needed, loosen the strap to get better access to the USB port. While the device is charging, the indicator LED will glow orange. When the device is fully charged (approximately in about 2 hours), the indicator LED will glow green.
Please check whether the USB cable is firmly inserted into the imagiCharm’s USB port. If you have alternative USB cables available, you can try using them instead. You should also try different charging ports, for example a computer’s USB port or a USB wall charger. Make sure the charger is rated 5V and at least 500mA.
You can check if your charger is functional by using it to charge another device, if you have one available.
If nothing works, your product may be faulty. Please contact us at support@imagilabs.com for further support.
The imagiCharm's battery lasts for 6 hours with average use.
Please feel free to send our friendly Customer Support team a message anytime, we will be more than happy to help! You can reach us at support@imagilabs.com.
The imagiGirls are our ambassadors! They are a community of teenage girls who have the same goal: to learn programming in a fun way. They participate workshops where they learn not only new practical things about programming but also make new friends. You can find more information on the imagiGirls (https://imagilabs.com/pages/imagigirls) page.
It's amazing that you want to be a part of this creative community. You can apply to join the community on the imagiGirls (https://imagilabs.com/pages/imagigirls) page.
The imagiMentors are our rock-star volunteers and a key part of our community. They come from different backgrounds and have knowledge about technology and a passion for increasing the representation of girls in technology! They help us to organize workshops and events and teach teenage girls programming skills.
We are so glad that you want to support us! Please reach out to us at sayhi@imagilabs.com.
It depends on the audience and the goal of the workshop. Usually, the format is a 2 hour workshop with 30 minutes break.
During the workshops we teach introductory computer science concepts and programming in Python using the imagiLabs app. The goal of the workshop depends on the audience and the needs of the audience.
We use phones or tablets with the imagiLabs app installed.
It depends on the workshop. Workshops are not our main business and we usually organize them in collaboration with others or on different occasions. In order to get more information, please email us at workshops@imagilabs.com.
Python is one of the most popular programming languages in the world. It can be applied in many different areas and, also, it's an easy programming language to start with!
The imagiLabs app is available for download on the App Store and Google Play. If the imagiLabs app does not show up in the App Store or Google Play, it might mean that your device is not supported. Please check the list of compatible devices.
The imagiLabs app includes interactive tutorials that start from zero as well as a community to share the learning journey with! The tutorials teach introductory computer science concepts and Python programming in a fun, visual and tangible way. The in-app community is there to answer questions and help you out along your journey!
Yes, you can use the imagiLabs app without the imagiCharm and still have access to the tutorials and the in-app community. However, you will not be able to wear your awesome creations unless you have an imagiCharm.
After pressing the "Debug" button in the code editor, a message appears in green if the code is correct or in red if there is an error (a bug) in the code. The message should give you a hint for what is wrong. If you are not able to find it or fix it on your own, ask our community in Discord [https://discord.gg/pXVz7Aw] for help.
After successfully debugging your code, tap the "Preview" button, optionally customize the border and background of your design, tap "Next" and then "Share to community". This will make your project appear in the Explore section of the app.
Yes! You can save project by pressing the "Save" button in the code editor. You can give a descriptive name to your project so that later you can easily find it among your other saved projects in the list in the Create section of the app.
Yes and we really hope you will try all of them! The Explore section is a place of inspiration and source of learning. You can tap on the project that you want to try and then tap again on its preview in the individual project view. At this point the project code will open in the code editor and you will be able to make changes to it, save it to your local project, share it again, or upload it to your imagiCharm!
Seasons are sequential, meaning that you will have to complete the season in order to unlock the next one. If you are stuck on one of the episodes, ask our community in Discord [https://discord.gg/pXVz7Aw] for help.
Reach out to us at support@imagilabs.com so one of our team members can help you.
You will receive an email once your order is shipped. The shipping confirmation email will include the tracking number and instructions how the order can be tracked.
It depends on your country. The delivery cost is calculated during the check out process in the Shipping section.
We sure do! Check out our Educators [https://imagilabs.com/pages/educators] page for more information or get in touch with us at workshops@imagilabs.com.
Check out our Educators [https://imagilabs.com/pages/educators] page for more information or get in touch with us at workshops@imagilabs.com.

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